Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed, and a second notification when it has been shipped.
Shipping Rates & Times
Shipping options and rates will be calculated at checkout. We currently offer:
Please note: Delivery times are estimates and may vary based on external factors such as customs delays or postal service disruptions.
Tracking Your Order
A tracking number will be provided via email once your order has shipped. If you experience any issues, please contact us at [insert email].
Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer.
Our Policy
Due to the nature of skincare products and hygiene standards, we do not accept returns or exchanges once the product has been opened or used.
If your item arrives damaged, incorrect, or you believe there is an issue with your order, please contact us within 7 days of delivery at [insert email] with your order number and photos if applicable. We will do our best to resolve the issue promptly.
Eligible Returns
Unused, unopened items in their original packaging may be returned within 14 days of delivery for a refund. Return shipping costs are the responsibility of the customer unless the item is faulty.
How to Request a Return
To initiate a return, please contact us at [insert email]. Once your return is approved, we will provide instructions for shipping the item back to us.
Refunds
Refunds will be processed to your original payment method once the returned item has been received and inspected. Please allow 5–7 business days for the refund to reflect in your account.
